退款政策

Last updated: September 7, 2026

This policy applies to physical Bleno devices. Memberships, subscriptions, digital services, and purchases from unaffiliated retailers are governed by the terms shown at purchase or by the retailer's policy.

30-Day Returns and Exchanges

You may request a return or exchange for an eligible Bleno device within 30 days after delivery.

To be eligible:

  • The device must have been purchased directly from getbleno.com.
  • You must contact us within 30 days after the delivery date and obtain return authorization before sending the device.
  • The device and supplied accessories must be returned complete. Opening the package and reasonable testing do not by themselves make a device ineligible.
  • The device must not be materially damaged by accident, abuse, liquid exposure, misuse, neglect, unauthorized repair, or unauthorized modification.

Start a request by emailing info@getbleno.com or using our contact form. Include your order number and the reason for the request. After authorization, ship the item using the instructions provided.

For eligible returns from a United States address, we provide a prepaid standard return label and do not charge a restocking fee. Original Express shipping charges are non-refundable unless the item was damaged or defective on arrival, the wrong item was sent, or the return resulted from our error.

Exchanges are subject to product availability. If a replacement is unavailable, we will issue a refund instead.

Refunds

After we receive and inspect an eligible return, we will refund the product price and applicable tax to the original payment method within 10 business days. Your bank or card issuer may need additional time to post the credit.

Damaged, Defective, or Incorrect Items

If a device arrives damaged, defective, or incorrect, contact us promptly and no later than 30 days after delivery. We will provide return instructions and, after confirming the issue, arrange a replacement or refund at no additional shipping cost.

After 30 Days

Change-of-mind returns are not guaranteed after the 30-day return period. We may consider exceptional requests case by case. Covered hardware defects remain eligible for service under the limited warranty below.

Bleno One-Year Limited Warranty

This limited warranty is provided by Bleno to the original end-user purchaser of Bleno hardware purchased from getbleno.com or an authorized Bleno seller.

Warranty period and coverage

Bleno warrants that the device will be free from defects in materials and workmanship under normal consumer use for one year from the date of delivery.

Warranty remedy

For a valid claim received during the warranty period, Bleno will, at its option and without charge for covered parts or labor, repair the device, replace it with the same or a functionally comparable new or refurbished device, or refund the purchase price if repair or replacement is not reasonably available. A repaired or replacement device is covered for the remainder of the original warranty period.

For approved United States warranty claims requiring a return, Bleno will provide a prepaid standard shipping label. Customers outside the United States should contact us for return-shipping instructions before sending a device.

What is not covered

This limited warranty does not cover:

  • Accident, abuse, misuse, neglect, improper storage, liquid exposure, or damage caused by external events;
  • Unauthorized repair, alteration, modification, or disassembly;
  • Cosmetic damage or normal wear that does not affect operation;
  • Normal reduction in rechargeable-battery capacity over time;
  • Damage caused by third-party accessories, services, software, or power sources not supplied or approved by Bleno; or
  • Loss or corruption of data.

How to obtain warranty service

Email info@getbleno.com or use our contact form. Provide proof of purchase, the device serial number if available, and a description of the issue. We may request photos, diagnostic information, or return of the device. Back up or remove personal data and sign out of accounts before sending a device for service.

Your legal rights

This limited warranty gives you specific legal rights. You may also have other rights that vary by jurisdiction. Nothing in this policy excludes, restricts, or modifies rights that cannot lawfully be excluded, restricted, or modified.

Questions

Contact Bleno at info@getbleno.com or through our contact form.